Human support
Stuck?
Let's fix it.
Tell us the app, your iOS version, and what you expected to happen. Screenshots help—but please redact anything private first.
Email support ↗sovereignapps.dev@gmail.com
Usually within two business days
Peeraphol Kamolnawin
Independent developer · Thailand
BEFORE YOU EMAIL
- 01Update to the latest iOS version available for your device.
- 02Close the app completely, then open it once more.
- 03Try the same action with a non-sensitive sample.
Quick answers
App support
No chatbot. No ticket maze. Start here, then email a human if the answer is not enough.
AIM: Wealth & Goals
When can I download AIM?+
AIM is being prepared for its first App Store release. Its product page shows the working pre-release app with illustrative sample data.
How do I record this month’s investment?+
In Journey, open Add money, set each asset’s monthly plan, then confirm after investing. Add extras separately. Update balances separately with each asset’s current total value; a deposit and a balance are different numbers.
Does the plan predict my investment returns?+
No. You enter annual return assumptions. AIM compounds the plan monthly and also shows a 0% baseline. Differences can include extra deposits as well as value changes.
Can I restore or cancel AIM Plus?+
Use Restore purchases in Settings with the same Apple Account. Manage cancellation in Apple’s subscription settings. Free records, editing and export remain available after paid access ends.
How do I back up or delete my journal?+
Export a JSON backup from Journal and save it somewhere you trust. In Settings, Delete all local records removes the local journal. Exports and device backups are managed separately, and deleting data does not cancel Plus.
Flow
Why is a scanned amount incorrect?+
Slip and receipt layouts vary. Review the amount, category, date, and note before saving, and correct anything the on-device scan misunderstood.
Does Flow connect to my bank?+
No. Flow only stores the transactions you enter or confirm after scanning.
How does iCloud Sync work?+
Premium users can optionally sync through their Apple Account and Apple CloudKit. If sync cannot start, confirm that iCloud Drive is enabled for Flow, then reopen the app.
SafeShare
Why did SafeShare miss something?+
On-device recognition is helpful, not infallible. Tap the image to add a manual cover before sharing.
Can I share several photos?+
Yes. Select up to 10 photos in Photos, choose Share, then SafeShare. Review each image before sharing all safe copies.
Does SafeShare keep my original?+
No. SafeShare reads the image you choose and creates a separate sanitized copy. Your original remains unchanged.
ProofPack
Is a Proof Pack legally certified?+
No. ProofPack organizes your photos and capture information; it does not claim to certify legal evidence.
Where are my photos and reports?+
They are stored locally by the app. PDF files leave the app only when you export or share them.
Can I skip a suggested photo?+
Yes. Templates are prompts, not forms. Skip any shot that is not useful.
Price Memory
Is “Good Price” a market comparison?+
No. Every verdict is based on your personal price history for that product.
Why is a receipt line incorrect?+
Receipts vary widely. Confirm the detected items before saving and deselect anything you do not need.
Can I combine duplicate products?+
Yes. Use Merge Products when different receipt names refer to the same item and package size.
PRIVACY NOTE