Human support
Stuck?
Let's fix it.
Tell us the app, your iOS version, and what you expected to happen. Screenshots help—but please redact anything private first.
Email support ↗sovereignapps.dev@gmail.com
Usually within two business days
Peeraphol Kamolnawin
Independent developer · Thailand
BEFORE YOU EMAIL
- 01Update to the latest iOS version available for your device.
- 02Close the app completely, then open it once more.
- 03Try the same action with a non-sensitive sample.
Quick answers
App support
No chatbot. No ticket maze. Start here, then email a human if the answer is not enough.
SafeShare
Why did SafeShare miss something?+
On-device recognition is helpful, not infallible. Tap the image to add a manual cover before sharing.
Can I share several photos?+
Yes. Select up to 10 photos in Photos, choose Share, then SafeShare. Review each image before sharing all safe copies.
Does SafeShare keep my original?+
No. SafeShare reads the image you choose and creates a separate sanitized copy. Your original remains unchanged.
ProofPack
Is a Proof Pack legally certified?+
No. ProofPack organizes your photos and capture information; it does not claim to certify legal evidence.
Where are my photos and reports?+
They are stored locally by the app. PDF files leave the app only when you export or share them.
Can I skip a suggested photo?+
Yes. Templates are prompts, not forms. Skip any shot that is not useful.
Price Memory
Is “Good Price” a market comparison?+
No. Every verdict is based on your personal price history for that product.
Why is a receipt line incorrect?+
Receipts vary widely. Confirm the detected items before saving and deselect anything you do not need.
Can I combine duplicate products?+
Yes. Use Merge Products when different receipt names refer to the same item and package size.
PRIVACY NOTE